Returns & Exchanges
At Brother, we stand by the quality of our electronics and offer a 30-day return policy for items in their original condition. Whether it is a printer, scanner, or labeling tool, we ensure a seamless process to get your refund or replacement quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack the Device
Securely place the electronics in their original packaging, including all manuals, cables, and accessories to ensure full refund eligibility.
Ship the Package
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing